Chapter 23: Change Management | A+ Core 2

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Presentation

Learn about change management processes, approval workflows, and rollback procedures for IT environments.

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Hands-On Lab

Practice processing a Request for Change (RFC) through the complete approval and implementation cycle.

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Chapter Quiz

Test your knowledge of change management processes, CAB, and rollback procedures.

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Learning Objectives

Explain the purpose and importance of change management in IT operations
Differentiate between standard, normal, and emergency changes
Describe the role of the Change Advisory Board (CAB)
Complete a Request for Change (RFC) with required information
Conduct impact analysis and risk assessment for proposed changes
Develop and execute rollback plans when changes fail
Utilize sandbox and test environments for safe validation
Document changes and obtain end-user acceptance