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AWS Support Plans Visualizer

Compare Support Tiers and Find the Right Plan

AWS Support Plan Options

AWS offers four support plans designed to meet different needs, from individuals learning AWS to large enterprises running mission-critical workloads.

🆓
Basic
$0
Free for all AWS customers
  • 24/7 access to customer service
  • Documentation and whitepapers
  • AWS Health Dashboard
  • Trusted Advisor (7 core checks)
  • AWS Personal Health Dashboard
  • Technical support
  • Architecture guidance
  • Third-party software support
‍
Developer
$29+
per month (or 3% of monthly usage)
  • Everything in Basic, plus:
  • Business hours email access
  • Unlimited cases, 1 primary contact
  • General guidance: < 24 hours
  • System impaired: < 12 hours
  • Best practice guidance
  • Building block architecture support
  • 24/7 technical support
Business
$100+
per month (based on usage)
  • Everything in Developer, plus:
  • 24/7 phone, email, and chat support
  • Unlimited cases and contacts
  • Production system down: < 1 hour
  • Production impaired: < 4 hours
  • Full Trusted Advisor checks
  • AWS Support API access
  • Third-party software support
Enterprise
$15,000+
per month (based on usage)
  • Everything in Business, plus:
  • Technical Account Manager (TAM)
  • Business-critical system down: < 15 min
  • Concierge Support Team
  • Infrastructure Event Management
  • Well-Architected reviews
  • Operations reviews and workshops
  • Training and game days
Choosing the Right Plan
Basic: Perfect for learning AWS and experimenting with services.

Developer: Ideal for development and testing environments, not production.

Business: Essential for production workloads with 24/7 technical support needs.

Enterprise: Critical for business-critical applications requiring dedicated support and proactive guidance.

Response Time Comparison

General Guidance
24 hours
System Impaired
12 hours
Production Impaired
4 hours
Production Down
1 hour
Business-Critical Down
15 min

Detailed Feature Comparison

Compare all features across support plans to make an informed decision.

Feature Basic Developer Business Enterprise
Pricing
Monthly Cost Free $29+ or 3% of usage $100+ or 3-10% of usage $15,000+ or 3-10% of usage
Support Channels
Customer Service ✓ 24/7 ✓ 24/7 ✓ 24/7 ✓ 24/7
Technical Support ✗ ✓ Business hours (email) ✓ 24/7 (phone, email, chat) ✓ 24/7 (phone, email, chat)
Number of Contacts N/A 1 primary contact Unlimited Unlimited
Number of Cases N/A Unlimited Unlimited Unlimited
Response Times
General Guidance ✗ < 24 hours < 24 hours < 24 hours
System Impaired ✗ < 12 hours < 12 hours < 12 hours
Production Impaired ✗ ✗ < 4 hours < 4 hours
Production Down ✗ ✗ < 1 hour < 1 hour
Business-Critical Down ✗ ✗ ✗ < 15 minutes
Architecture Support
Best Practices Documentation only ✓ General guidance ✓ Contextual to use case ✓ Consultative review
Architecture Support ✗ ✓ Building blocks ✓ Use-case guidance ✓ Application architecture
Well-Architected Review ✗ ✗ ✗ ✓ Included
Proactive Services
Technical Account Manager ✗ ✗ ✗ ✓ Dedicated TAM
Infrastructure Event Management ✗ ✗ ✗ ✓ Included
Concierge Support Team ✗ ✗ ✗ ✓ Included
Tools & Resources
Trusted Advisor 7 core checks 7 core checks Full check suite Full check suite
AWS Support API ✗ ✗ ✓ Included ✓ Included
Third-Party Software Support ✗ ✗ ✓ Included ✓ Included
Training & Workshops ✗ ✗ ✗ ✓ Custom sessions

Support Plan Cost Calculator

Estimate your monthly support costs based on your AWS usage.

Monthly AWS Usage Calculator
Monthly AWS Usage: $1,000

Estimated Support Costs

Basic
$0
Always Free
Developer
$29
per month
Business
$100
per month
Enterprise
$15,000
per month
ℹ Pricing Notes
Developer: Greater of $29/month or 3% of monthly AWS usage

Business: Greater of $100/month or tiered percentage (10% for first $0-$10K, 7% for $10K-$80K, 5% for $80K-$250K, 3% for $250K+)

Enterprise: Greater of $15,000/month or tiered percentage (same as Business)

These are estimates. Actual costs may vary based on your specific usage and AWS region.

AWS Support Resources

Explore all the support resources available to AWS customers, regardless of support plan.

AWS Documentation
Comprehensive technical documentation for all AWS services with guides, tutorials, and API references.
Visit Docs →
AWS Forums
Community-driven discussion forums where you can ask questions and share knowledge with other AWS users.
Visit Forums →
AWS Training
Free and paid training courses, labs, and certification prep to build your AWS skills.
Start Learning →
Trusted Advisor
Automated best practice checks for cost optimization, security, performance, and fault tolerance.
Open Advisor →
AWS Health Dashboard
Real-time view of AWS service health and personalized alerts about events affecting your resources.
View Dashboard →
Whitepapers
In-depth technical guides on AWS best practices, architectures, and implementation strategies.
Read Papers →
AWS Videos & Webinars
Video tutorials, customer stories, and live webinars covering AWS services and solutions.
Watch Now →
Knowledge Center
Frequently asked questions and troubleshooting articles for common AWS issues.
Search Articles →
AWS User Groups
Local meetups and online communities where AWS users connect, learn, and share experiences.
Find Groups →
AWS CLI & SDKs
Command-line tools and software development kits for programmatic access to AWS services.
Get Tools →
AWS Console Mobile App
Monitor and manage AWS resources on-the-go with the mobile console application.
Download App →
Architecture Center
Reference architectures, diagrams, and best practices for building on AWS.
Explore Architectures →
Getting the Most from Support
Start with Documentation: Most questions can be answered in AWS documentation.

Use Community Forums: Engage with the community for advice and solutions.

Leverage Trusted Advisor: Regularly check recommendations for optimization opportunities.

Upgrade When Needed: If running production workloads, consider Business or Enterprise support for faster response times and expert guidance.